Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Flower Synergy, we are committed to delivering fresh, beautiful flowers with care and professionalism. We offer local flower delivery to homes, businesses, hospitals, and funeral homes within our service area.

Orders placed before our daily cutoff time may qualify for same-day delivery. While we make every effort to deliver on your requested date, delivery times cannot be guaranteed due to weather, traffic, holidays, or other unforeseen circumstances.

If the recipient is unavailable, our driver may leave the arrangement in a safe location, with a neighbor, or attempt to contact the recipient to arrange delivery. Additional delivery fees may apply for incorrect addresses or re-delivery requests.

Thank you for choosing Flower Synergy for your flower delivery needs.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.